Hotel Star Rating Standards in Vietnam & Internationally

1. Hotel Star Rating Standards in Vietnam

Hotel star rating standards in Vietnam are regulated by the Ministry of Culture, Sports, and Tourism to ensure consistent quality of services and amenities nationwide. This system helps guests easily select suitable accommodations and allows hotel owners to build a reputable position in a rapidly growing tourism market.

1.1 Regulatory Authority and Legal Framework

The Ministry of Culture, Sports, and Tourism issues and oversees rating standards under Circular No. 15/2019/TT-BVHTTDL. These standards cover hotel scale, services, amenities, and specifically, furniture and fixtures that match each star level.

1.2 Star Levels and General Criteria

Vietnam uses a 1- to 5-star rating system with the following overview:

• 1 star: Basic services meeting minimum requirements for accommodation and hygiene.

• 2 stars: Upgraded amenities with simple, clean interior design.

• 3 stars: Fully equipped rooms with quality furniture and diverse facilities.

• 4 stars: High standards featuring luxurious interiors and a variety of amenities such as restaurants and gyms.

• 5 stars: Premium hotels with world-class interiors, extensive services, and exceptional guest experiences.

1.3 Interior Standards by Star Level

Interior design plays a crucial role in star ratings:

• Guestrooms must be well-arranged with essential furnishings such as beds, wardrobes, desks, chairs, and proper lighting.

• Bathrooms should feature quality materials and standard sanitary equipment.

• Public areas like lobbies and restaurants require elegant, functional design to create a welcoming atmosphere.

• Amenities must include air conditioning, TV, telephone, and Wi-Fi for a modern guest experience.

1.4 Evaluation and Certification Process

The process includes:

• Hotel owners register for evaluation with the competent authority.

• An inspection team conducts an on-site survey and assesses compliance with regulations.

• Hotels meeting the requirements receive a 3-year validity certificate.

• Periodic monitoring ensures standards are maintained.

2. International Hotel Star Rating Standards

International star ratings are conducted by various reputable organizations, each with unique systems but sharing a focus on the complete guest experience. Criteria include not only facilities and interiors but also service quality, professionalism, and distinctive guest experiences.

2.1 Notable Rating Organizations

• AAA (American Automobile Association): Uses a 1- to 5-diamond system, based on strict standards for amenities, service, and cleanliness.

• Forbes Travel Guide: Evaluates over 900 criteria, emphasizing service quality, interior refinement, and personalized experiences.

• European and Asian rating systems: Regional standards differ but prioritize luxury interiors, modern amenities, and premium services.

2.2 Common International Criteria

• Facilities: Spacious rooms with high-quality furnishings, durable materials, and modern amenities like air conditioning, flat-screen TVs, and high-speed internet.

• Customer Service: Professional, friendly staff providing 24/7 service and personalized guest care.

• Safety and Hygiene: Strict compliance with fire safety and environmental hygiene standards.

• Overall Experience: Aesthetic appeal, luxury in interior design, and added-value facilities such as spas, gyms, and fine dining restaurants.

2.3 Comparing International and Vietnamese Standards

While Vietnam applies relatively strict standards, international benchmarks often demand higher levels of service quality and refinement in guest experience. Vietnamese hotel investors increasingly aim to upgrade to meet international standards, attracting foreign tourists and enhancing competitiveness.

3. Importance of Hotel Interiors in Star Rating Standards

Hotel interiors are central to achieving and maintaining star ratings. They define luxury, comfort, and directly impact guest satisfaction, contributing to brand value and competitiveness in the global market.

3.1 Interiors Represent the Hotel’s Image

Guestrooms, bathrooms, and public spaces like lobbies and restaurants must feature furniture that aligns with the hotel’s star rating. High-quality, harmonized designs create a cozy, functional, and professional atmosphere that reflects the hotel’s attention to detail.

3.2 Key Furniture Investments

• Guestrooms: Comfortable beds, wardrobes, work desks, seating, proper lighting, curtains, and modern tech amenities.

• Bathrooms: Modern sanitary fixtures, bathtubs or showers, mirrors, storage shelves, and non-slip materials.

• Public Areas: Luxurious sofas, professionally designed reception desks, and well-arranged restaurant furniture.

3.3 Interiors Enhance Guest Experience

Thoughtful interior design optimizes functionality while creating a relaxing ambiance. Using harmonious colors, eco-friendly materials, or modular furniture allows hotels to adapt spaces for seasonal or special events, improving guest satisfaction.

4. Recommendations for Hotels Seeking to Upgrade Star Ratings

Upgrading a hotel’s star rating is not only a matter of improving physical facilities but also requires comprehensive investment in both services and interior design. Hotel owners should establish a clear plan, accurately assess the current condition, and choose a reliable partner to ensure the upgrade process meets both schedule and quality standards.

4.1 Assess the Current Hotel Condition

Conduct a detailed assessment of facilities, amenities, and services to identify strengths and weaknesses before making improvements.

4.2 Optimize Interiors and Amenities

Choose and arrange furniture to match the target star rating. Invest in high-quality, modern, and cohesive designs to elevate guest experiences.

4.3 Train Staff and Improve Services

Alongside physical upgrades, enhance staff skills, service attitude, and workflow to meet higher hospitality standards.

4.4 Choose a Reliable Interior Contractor

Partnering with a professional hotel furniture supplier like Ngoc Hoang Anh ensures products meet standards, with on-time installation and strong after-sales policies.

4.5 Create a Strategic Upgrade Plan and Maintain Standards

Implement upgrades in phases with a clear plan and regular monitoring. After completion, conduct evaluations to maintain quality and prepare for future assessments.

5. Conclusion

Meeting star rating standards not only improves hotel service quality but also affirms credibility and market position. Hotel interiors are a decisive factor in guest experience and satisfaction. If you are looking for a manufacturer or OEM contractor for Vietnam hotel furniture, Ngoc Hoang Anh is a trusted partner with proven experience and standardized production processes. We deliver durable furniture with high quality finishing that meets star rating requirements from 2 to 5. Contact us today for detailed consultation and a competitive quotation for your project.

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